CONTACT &SUPPORT

General: 48 hoursLegal: 5 business daysData rights: 30 daysCritical bugs: 4 hours
Security Notice — Read This FirstCPL Games support staff will NEVER ask for your wallet private key, seed phrase, or account password — through any channel, at any time. Anyone making such a request is attempting to defraud you. Report all fraud attempts immediately to md@metawellsports.com with screenshots. Always verify you are on the official platform at cplgames.io before entering any credentials.

1. Contact Channels

General Supportmd@metawellsports.com — Game questions, account help, bug reports, tournament disputes, feedback
Legal / Compliance / DPOmd@metawellsports.com — Regulatory queries, AML/CFT, data rights requests (GDPR/PDPL/DPDP), legal notices, IP concerns
Press & Partnershipspartnerships@cplgames.io — Media, brand partnerships, sponsorships, event collaborations
Phone — UAE+971 567672367 — Urgent matters only · Monday–Friday · 9:00 AM – 6:00 PM UAE Time (GMT+4)

2. Response Time Commitments

Inquiry TypeChannelResponse Commitment
General gameplay and account supportmd@metawellsports.comWithin 48 hours
Account security emergenciesmd@metawellsports.comWithin 24 hours (priority queue)
Critical bugs (financial impact)md@metawellsports.comWithin 4 hours
Tournament / Match disputesmd@metawellsports.comMust submit within 24h of match
NFT marketplace issuesmd@metawellsports.comWithin 48 hours
Legal and regulatory inquiriesmd@metawellsports.comWithin 5 business days
Data rights requests (GDPR/PDPL/DPDP)md@metawellsports.comWithin 30 days as required by law
AML / MLRO / Suspicious activitymd@metawellsports.comImmediate priority — treated as urgent
Security vulnerability (responsible disclosure)md@metawellsports.comWithin 24 hours — do NOT post publicly
Media and press inquiriespartnerships@cplgames.ioWithin 48 hours
Business and brand partnershipspartnerships@cplgames.ioWithin 5 business days

3. Company Information

Legal Entity

Metawell Sports Limited

Registration / Licence

01010965 / 07010938

D-U-N-S Number

57-114-1643

Free Zone Authority

RAK Innovation City (RAK INC), Government of Ras Al Khaimah, UAE

Director / CEO / MLRO / DPO

Murlidhar Abhimanyu Tripathi

Business Hours

Monday–Friday · 9:00 AM–6:00 PM UAE (GMT+4)

Registered Address

Office A, RAK Innovation City Business Centre, RAK BANK ROC Office, Ground Floor, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, United Arab Emirates, P.O. Box 30099

4. Platform & Downloads

Official Websitewww.cplgames.io — The ONLY official CPL Games website
Android — Google PlayDownload CPL Games for Android (Live — Package: com.metaoryx.caro11)
iOS — App StoreUnder Apple App Store review — New Bundle ID: com.metawellsports.cplgames
Document Verificationverify.rakdao.com/document

5. Smart Contract Verification

All CPL Games smart contracts are deployed on opBNB mainnet and independently auditable on the opBNB blockchain explorer:

CPL TOKEN (ERC-20): 0xbc8c2c94cecdcb2e6ab6db9970e65cdf224f1a93
NFT PLAYER CARDS (ERC-721): 0x77777eedfdb487f5279dc1e1d2f83497e6fc4e53